top of page
Problem Statement

Support agents and managers struggled with fragmented insights about call classifications, customer sentiments, and agent performance.
The goal was to design an intuitive, visually clear, and actionable dashboard that provides end-to-end visibility of call data and agent performance in real-time.

young-distraught-call-center-agent-communicating-with-client-while-using-desktop-pc-office

40% faster insight discovery: Managers could spot trends quickly using charts vs raw tables.

Agent visibility improved: Profile dashboards helped link performance with customer sentiment.

Better decision-making: Focused negative-call analysis allowed faster interventions.

Reduced cognitive load: Color coding + visual hierarchy improved scan-ability of data.

Improving Agent Performance through Data Visualization and Dashboard

Retail  |  UX-UI

call classification hero.png
Solution Design Approach
agent details.png
call classification main dashboard.png

Results & Impact

More Design Solutions
toll.png

Improve Efficiency in Toll fraud detection

Click Here >

ICAMPS-head.png

Designing for awareness @ Mobile Security Alerts

Click Here >

bottom of page